Refund policy

🚲 Jesse’s e-Rides Return Policy

(Warranty support is honored separately — we’re happy to help!)

At Jesse’s e-Rides, we strive to match each customer with the right product from the start. Because many of the bikes, trikes, and scooters we sell are either custom-assembled, pre-assembled, or shipped directly from the manufacturer, we are unable to accept returns or exchanges at this time.

📌 All Sales Are Final

We do not accept returns for buyer’s remorse, sizing issues, or accessories that are no longer wanted. This includes items picked up in-store or delivered locally, as well as orders shipped directly to the customer.

Even if a manufacturer’s website offers a different policy, purchases made through Jesse’s e-Rides fall under our store policy. 

🧰 What This Includes

• Bikes, trikes, and scooters (whether assembled by us or shipped to you)

• Accessories like horns, coolers, trunk bags, baskets, mirrors, locks, lights, etc.

• Parts and chargers that have been opened or installed

• Any item removed from its original packaging

🛠 If You Receive a Defective Item

We’ll work with you to troubleshoot and pursue a manufacturer’s warranty if needed. This may include:

• Helping you collect the right documentation

• Submitting photos or video to the manufacturer

• Assisting with replacement part orders or repairs

---

We’re always happy to answer questions before you buy—especially if you’re unsure about compatibility, sizing, or what kind of product is right for your needs. 

Thanks for supporting a local small business—we truly appreciate your trust.

By purchasing through Jesse’s e-Rides, you agree to these terms.